Frequently Asked Questions

Please read our FAQ before sending us a message.

What are your refund policies?

Cartnpay.com values its customer, we believe in providing 100% satisfaction. If the customer is not 100% satisfied, they may return or exchange the product. The return Policy *Subject to change. Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Which payment methods are accepted in the Online Shop?

For your convenience and avoid fraudulent, cartnpay.com supports cash on delivery. You pay once you receive your shipment.

How long will delivery take?

You will get your order within 2-3 working days.

Are there any additional hidden charges?

The prices mentioned on the website are inclusive of all taxes. There are no hidden costs or delivery charges *minimum order limit applies.

Can I have my order delivered outside Pakistan?

YES we also delivering order worldwide ( Under Terms & Conditions with International Shipping Charges ). You can deliver your order as per your desired location but before order please contact us on 0333-7762540 or email us at cartnpay@gmail.com.

How safe is shopping at cartnpay.com?

cartnpay.com values the privacy of its customers, which is why we take all of the steps necessary to ensure that your details are kept securely and will not be available to third-party organizations. Please read our privacy policy for more information about the privacy and security settings of the website.